Questions and answers

Before a clinic becomes publicly available, MediTrip reviews its profile and submitted information. Clinics can also be suspended or removed from the platform.

Requesting offers and comparing clinics through MediTrip is free for patients.

Not immediately. Clinics can respond to your request through MediTrip, but your direct contact information is shared only after you accept an offer.

Your request may be sent to more than one suitable clinic so that you can compare different treatment options.

No. Receiving an offer does not create a booking or any obligation.

You pay the clinic directly for your treatment.

Yes. Clinics can indicate what is included in their offer, including services such as airport transfer or accommodation when available.

MediTrip gives you structured information so that clinics and offers are easier to compare. The final choice always remains yours.

We only ask for your contact details and the treatment you are interested in. No medical documents are collected, and you can export or delete your data at any time.

No. Your account is created when you send your first request, and the email we send you signs you in, so there is no password to remember.

Our team sends it to clinics that offer your treatment. If you ask for a quote from a specific clinic’s page, that clinic is suggested first.

Until you accept an offer, you and the clinic write to each other inside your MediTrip account. When you accept an offer, that clinic receives your email address and phone number to organise your visit.

Yes. You can cancel a request from your account at any time before you accept an offer.

In English, Italian and French. Emails are sent in the language you used when you sent your request.