In short
Clinics in a list are ordered by four parameters, always the same ones and always in the same order of importance. No clinic can pay to move up that list. Paid placements do exist: they are a separate block at the top of a specialty’s results, labelled “Sponsored”.
The parameters, most important first
What patients said. The most important one. It is not a plain average of the stars: a clinic with one five-star review does not outrank one with 4.8 from a hundred and twenty. Every clinic starts at the platform average and moves towards its own reviews as verified ones arrive.
Response time. How often and how quickly the clinic answers patients’ enquiries, over the last twelve months. A clinic with fewer than three answers is not judged on this: it counts as average.
Profile completeness. How much the clinic has filled in: a description in the languages patients read, photographs, treatments with an indicative price, certificates, the founding year, the address. These are facts the clinic enters, never a judgement about the medicine.
Daily rotation. Clinics with no reviews all score the same, so their order between themselves changes once a day — a new clinic does not sit last for ever.
What does not count
A clinic’s plan (Basic, Premium) does not change the order of the list.
The commission a clinic pays us on a treatment does not change the order.
We do not accept payment to change a clinic’s score.
Sponsored results
A clinic can buy the “Sponsored” position for one specialty. It appears in a separate block at the top of that specialty’s results, labelled, and there are at most three clinics per specialty. It never appears twice: a clinic in the sponsored block is not also in the list below. A sponsored clinic is verified exactly like every other, and its position inside the block follows the same four parameters.
Verified reviews
We publish only reviews from patients who booked through ALBMEDICA and whose treatment was confirmed by both the clinic and the patient. We do not import reviews from other sites. A review without a confirmed booking is not published and does not count towards the score.
Before publishing we check that a review is about the treatment received and contains no personal data. We do not change what it says, and we do not publish only the positive ones.
Filters and search
When you filter by city, treatment, type of provider, indicative price or minimum rating, the order stays the same: filters decide who is in the list, not who comes first.