Version 1.0 · Effective from [28 September 2026]
These terms apply to every clinic that creates an account on ALBMEDICA, and to everyone who uses a clinic account. By creating or using a clinic account, you accept these terms on behalf of your clinic.
1. How these terms fit with your agreement
1.1 ALBMEDICA is operated by ALBMEDICA Solutions sh.p.k., NIPT [●], Riza Cerova, Tirana, Albania ("ALBMEDICA", "we", "us").
1.2 Your clinic's relationship with us is made up of three documents:
- these Terms;
- the Clinic Partner Agreement, which covers commission, invoicing, non-circumvention and termination;
- the Data Protection Agreement, which covers patient data.
1.3 If these Terms conflict with the Partner Agreement or the Data Protection Agreement, those agreements prevail.
1.4 You can register and complete verification under these Terms alone. Your clinic will only be published, and will only receive inquiries, once both agreements are signed.
2. What ALBMEDICA is
2.1 ALBMEDICA is an online platform that helps patients, mainly from Italy, France and the United Kingdom, find and contact verified clinics in Albania.
2.2 We are an intermediary. We do not provide healthcare or give medical advice, and we are not a party to the treatment contract between a patient and your clinic. Your clinic alone is responsible for diagnosis, treatment, informed consent, aftercare and the prices it charges.
2.3 Patients choose which clinic to contact. An inquiry always goes only to the clinic the patient chose. No plan or payment changes that.
3. Who can register
3.1 Only healthcare providers legally established and licensed in Albania may register. The person who registers must be authorised to act for the clinic.
3.2 All information you give us must be true, complete and kept up to date.
3.3 We may refuse a registration, or ask for more information, at our discretion.
4. Verification
4.1 Before your clinic goes live, we check:
- its business registration;
- its healthcare licence for each treatment listed;
- each listed doctor's professional licence;
- its professional liability insurance;
- the clinic itself, by a visit or a video walkthrough;
- its price list.
4.2 We may ask for updated documents at any time. You must tell us within 2 business days if a licence is suspended or withdrawn, or if a listed doctor leaves.
4.3 The "Verified" badge means we checked your documents on the date shown. It is not a guarantee of medical quality or of treatment outcomes, and you must not present it as one.
5. Accounts and security
5.1 Each person must have their own account. Sharing log-ins is not allowed.
5.2 Your clinic's account administrator is responsible for who has access. They must remove anyone who leaves the clinic within 2 business days.
5.3 Use two-factor authentication where we offer it, keep passwords secret, and tell us immediately at security@albmedica.com if you suspect unauthorised access.
5.4 Your clinic is responsible for everything done through its accounts.
6. Using the platform
6.1 Replying to patients. Reply to inquiries within 1 business day. Send quotes through the platform, and keep each quote valid for at least 30 days.
6.2 Honest pricing. The prices you publish and quote must be the prices you actually charge. If an in-person examination shows different treatment is needed, explain the change and the new price to the patient in writing before treating them.
6.3 Staying on the platform. You must not encourage a patient who found you through ALBMEDICA to cancel or book outside the platform, and you must not offer a discount for doing so. After a booking is made, you may share the contact details needed to organise treatment and travel.
6.4 Contact details in your profile. Do not include phone numbers, email addresses, website links or social media handles in your public profile, photos or quotes.
6.5 Accurate records. Confirm the outcome of each booking within 14 days of the treatment date, as described in the Partner Agreement.
7. Content rules
7.1 Everything you publish (texts, photos, prices, doctor profiles) must be accurate, lawful and yours to use.
7.2 You must not:
- promise or guarantee results;
- make misleading claims about qualifications, equipment or success rates;
- publish before-and-after images without the patient's documented consent, or in a country where such images are not allowed;
- publish anything that breaks the rules on advertising medical services in Albania or in the patient's country.
7.3 We may edit and translate your content for clarity, and remove anything that is inaccurate, unlawful or against these Terms.
8. Reviews
8.1 Only patients whose treatment has been confirmed can leave a review.
8.2 You may reply publicly to any review, politely and without disclosing any health information.
8.3 You may report a review you believe is false or abusive. We will look into it. We do not remove reviews just because they are negative.
8.4 You must not write reviews of your own clinic, ask others to write them, or offer anything in exchange for a review.
9. How search results are ordered
9.1 A patient's filters (treatment, city, type of provider, price, minimum rating) decide which clinics are in a list. The clinics in it are then ordered by these factors, in this order of importance:
- what patients said in verified reviews;
- how quickly your clinic answers enquiries;
- how complete your profile is;
- a daily rotation between the clinics that have no reviews yet.
9.2 Your plan and the commission you pay us do not affect that order. We publish the same explanation for patients, and keep it in step with the code that orders the results.
9.3 Clinics on the Featured plan appear in a separate block at the top of their specialty's pages, always labelled "Sponsored" — "Sponsorizzato" in Italian, "Sponsorisé" in French. There are at most 3 such clinics per specialty, and a clinic in that block does not also appear in the list below it. The Featured plan does not change the order of the other results.
10. Fees
10.1 Creating an account and completing verification are free.
10.2 Commission and plan prices are set out in the Partner Agreement. We will only charge subscription fees after giving your clinic at least 30 days' written notice.
11. Suspension and removal
11.1 We may suspend a clinic's listing, or restrict an account, if:
- a licence is suspended or withdrawn;
- there is a credible risk to patient safety;
- the clinic breaches these Terms, the Partner Agreement or the Data Protection Agreement;
- an invoice is overdue as described in the Partner Agreement.
11.2 Except where patient safety or the law requires immediate action, we will tell you the reason in advance and give you a chance to fix the problem.
11.3 While a listing is suspended, bookings already made continue as normal.
11.4 You can complain about any decision we make about your clinic by writing to partners@albmedica.com. We will reply within 10 business days.
12. Intellectual property
12.1 The platform, its software, design and brand belong to ALBMEDICA.
12.2 You keep ownership of your content. You give us the licence described in the Partner Agreement so that we can show it on the platform and in our marketing.
13. Personal data
13.1 How we handle the personal data of your staff is explained in the Privacy Policy for Clinic Partners.
13.2 How patient data must be handled is set out in the Data Protection Agreement. In short, use patient data only for the patient's inquiry and treatment, never for unrelated marketing, and keep it secure.
14. Availability
We work to keep the platform available and secure. Maintenance and events beyond our control can cause interruptions. Where possible, we will tell you in advance about planned maintenance. Features marked "beta" may change or be withdrawn.
15. Liability
15.1 Liability between your clinic and ALBMEDICA is governed by the Partner Agreement.
15.2 Until the Partner Agreement is signed, we are not liable for any indirect loss or loss of profit arising from your use of the platform during registration. Nothing in these Terms limits liability that cannot be limited under Albanian law.
16. Changes to these Terms
We may update these Terms. We will give at least 30 days' notice by email and in your dashboard before a significant change takes effect. If you do not accept a change, you may close your account before it takes effect.
17. Governing law
These Terms are governed by the law of the Republic of Albania. Any dispute will be decided by the competent court in Tirana, after the parties have tried in good faith to settle it for 30 days.
18. Contact
ALBMEDICA Solutions sh.p.k., Riza Cerova, Tirana, Albania
Partnerships: partners@albmedica.com · Privacy: privacy@albmedica.com